Training...

All training programmes are developed and delivered by Pamela Carvell. She has over 15 years experience of running courses and has trained people of all levels and from all functions.

Her training style is lively and motivating and she gets everyone involved. Her enthusiasm is contagious and she prides herself on fostering a team spirit among participants. People leave a session with practical advice that they can start using immediately in their work and everyday lives and feeling highly motivated to do so!

Training programmes are tailor-made so that they are specific to your business and its needs and the market place in which you operate. Case studies and group exercises will always be directly relevant to participants.

We would never run a training course without first gaining an understanding of your business and your objectives. We would want to familiarise ourselves with each participant – their background, current role & responsibilities, personal strengths & weaknesses and their greatest development needs.

We will always agree precise training objectives with a client and are happy to work with your teams developing team goals in advance of the training. Also, because we are a consultancy you may want us to help you identify your training needs in the first place!

In addition we have 'off the shelf' one day training courses, which we can deliver at short notice for up to 20 participants. We charge less for these but the content will be general to hotels, rather than directly specific to your business.
Course Topics:

• Yield Management
• Basic Sales Skills
• Advanced Sales Skills
• Excite the Client: Sell the Experience
• Negotiating Skills
• Key Client Management
  

What Participants Have To Say...

"We have had two full days of helpful information given by someone who knows what she is talking about, and a lot of fun. I can not imagine that there is a better way to motivate & teach people."

"You made us aware of the many important little details nobody ever thought about. Highly motivating as you made us again aware of the importance of our work, which we can be proud of."

"Very high value training programme because: increase of team spirit, detailed explanation of terminology, excellent view of 'what's going on during negotiation', very experienced trainer."