programmes are developed and delivered by Pamela Carvell. She has over 15 years
experience of running courses and has trained people of all levels and from all
Her training style is lively and
motivating and she gets everyone involved. Her enthusiasm is contagious and she
prides herself on fostering a team spirit among participants. People leave a
session with practical advice that they can start using immediately in their
work and everyday lives and feeling highly motivated to do so!
Training programmes are tailor-made so that they are
specific to your business and its needs and the market place in which you
operate. Case studies and group exercises will always be directly relevant to
We would never run a training
course without first gaining an understanding of your business and your
objectives. We would want to familiarise ourselves with each participant
their background, current role & responsibilities, personal strengths &
weaknesses and their greatest development needs.
We will always agree precise training objectives with a
client and are happy to work with your teams developing team goals in advance
of the training. Also, because we are a consultancy you may want us to help you
identify your training needs in the first place!
In addition we have 'off the shelf' one day training
courses, which we can deliver at short notice for up to 20 participants. We
charge less for these but the content will be general to hotels, rather than
directly specific to your business.
- Yield Management
- Basic Sales Skills
- Advanced Sales Skills
- Excite the Client: Sell the Experience
- Negotiating Skills
- Key Client Management
What Participants Have To Say...
"We have had two full
days of helpful information given by someone who knows what she is talking
about, and a lot of fun. I can not imagine that there is a better way to
motivate & teach people."
"You made us
aware of the many important little details nobody ever thought about. Highly
motivating as you made us again aware of the importance of our work, which we
can be proud of."
"Very high value training
programme because: increase of team spirit, detailed explanation of
terminology, excellent view of 'what's going on during negotiation', very