The Way We Work...

We prefer to have a long-term relationship with our clients, but this often starts with us being asked to undertake a simple short-term assignment. We will always quote a fee for a project and indicate whether we expect you to pay travelling and subsistence. But, we will never charge for telephone calls, meetings, copies of reports, extra manuals for training participants, photocopies etc as some consultancies do. Such things are all part of our service!

In some cases a proportion of the fees will be payable in advance, because of the time that we need to invest in a project at the start. But we will tell you this up-front.

For training programmes we do not charge per participant, but for the programme. We will stipulate the minimum & maximum number of participants, so you can get the best value for money from the programme. We are always happy to re-run a programme for you at a significantly reduced fee.

We do have clients who wish to agree an hourly rate with us so that they can call upon our services as and when they wish and we are also happy to do this.

We rarely work with monthly retainers as we do not feel that either party benefits from this type of working relationship, but if that’s what a client really wants, we are still happy to talk to you!

We do not issue proposals to prospective clients without an initial face-to-face meeting, unless timing and / or geography make it impossible. In such cases, we would expect adequate background information and materials about your business from you before we prepare the proposal.